Today, out of necessity all businesses are asking their employees to do more with less. Over the long term, employees tune out management and operate in “survival mode”. Their existence becomes a means of receiving a paycheck and they become less likely to protect the interests of the company. This is a “bitter pill” for management and employees alike. However, not addressing these issues usually results in poor behavior and organizational culture and before long, the organization will experience a “tipping point issue” directly or indirectly attributed to poor behavior.
The first episode of ‘Undercover Boss’ illustrated the impact on workers when corporate policies are implemented by untrained managers or the volume of work is too great for the team.
The great thing about this first episode is that it also illustrated the huge impact that individuals can have on an organization and in particular the impact that “star” performers can have on the greater organization.
Do you have a personal story or know of someone else who is in a similar situation to those that were featured on ‘Undercover Boss’?
